Privacy Policy
How we collect, use, and protect your personal information.
Last Updated: January 1, 2026
Privacy Commitment
Duluth Construction (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this policy carefully to understand our practices regarding your personal information.
1. Information We Collect
Personal Information You Provide
We collect information you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Service Information: Property address, project details, service preferences
- Communication Records: Messages, inquiries, feedback, and support requests
- Payment Information: Billing address and payment method details (processed securely by third parties)
- Marketing Preferences: Communication preferences and subscription choices
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, referral sources
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Information collected through cookies and similar technologies
Information from Third Parties
We may receive information from:
- Social Media: Information from social media platforms when you interact with us
- Review Platforms: Public reviews and ratings from Google, Yelp, and other platforms
- Business Partners: Information from authorized partners and service providers
- Public Records: Publicly available information related to properties and permits
2. How We Use Your Information
“We use the information we collect for the following purposes:
Service Delivery
- Provide estimates, consultations, and contracting services
- Schedule appointments and manage project timelines
- Process payments and maintain billing records
- Communicate about project status and service updates
- Provide customer support and respond to inquiries
Business Operations
- Improve our website, services, and customer experience
- Analyze usage patterns and optimize our operations
- Maintain records for warranty and insurance purposes
- Comply with legal obligations and industry regulations
- Protect against fraud and ensure security
Marketing and Communications
- Send service updates, newsletters, and promotional materials
- Provide information about new services and special offers
- Request feedback and reviews about our services
- Personalize content and recommendations
3. Information Sharing and Disclosure
“We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
Service Providers
“We work with trusted third-party service providers who assist us in:
- Payment processing and financial services
- Website hosting and technical support
- Email marketing and communication services
- Analytics and performance monitoring
- Customer relationship management
Legal Requirements
“We may disclose information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our customers or others
- Investigate fraud or security issues
Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction, subject to confidentiality agreements.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure servers and data storage systems
- Access controls and authentication procedures
- Regular security assessments and updates
- Employee training on data protection practices
5. Cookies and Tracking Technologies
“We use cookies and similar tracking technologies to enhance your experience on our website:
Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request information about the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
- Restriction: Request limitation of processing in certain circumstances
To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
7. Data Retention
“We retain your personal information for as long as necessary to:
- Provide our services and maintain customer relationships
- Comply with legal obligations and warranty requirements
- Resolve disputes and enforce our agreements
- Maintain business records for tax and regulatory purposes
When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable law.
8. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, review sites, and partner websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a revised “Last Updated” date.
For material changes, we may provide additional notice through email or prominent website notices. Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.
11. Contact Information
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us:
(360) 309-9135
1100 NW 12th Way Battle Ground, WA 98604
We will respond to privacy-related inquiries within 30 days of receipt, or as required by applicable law.
Your Consent
By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.